FreeBalance Inc. is the leading global provider of public sector financial management solutions that enable accountability, transparency and good governance. FreeBalance solutions are contributing to economic development and public sector growth and renewal in over 100 national, regional, and local government organizations spanning five continents.

As a Functional Support Specialist you will have the opportunity to contribute to our on-going success by delivering quality and timely technical services during the implementation of our products to our customers for all project deployments. Drawing upon your product/database/solutions expertise, you will also support the Operations and Sales teams by providing proposal support, and serve as a subject matter expert for technical analysis and specification efforts.

If you enjoy working with small professional teams, providing direct support to clients and thrive on solving business and process issues, then FreeBalance is the place for you!

Main Responsibilities:
Analyze business requirements and develop financial requirement specifications
Learn and understand clients’ current technical environment and recommend possible modifications to ensure optimum integration with FreeBalance’s products/solutions
Act as primary technical contact for the client during deployment and post-implementation
Complete functional product installations and upgrades, including database and software installs and system tuning
Collaboratively develop and deliver technical training to clients
Provide technical input to proposals
Provide feedback to Sales, Product Management and Development on technical issues and future product requirements based on interaction with clients
Develop new or modify existing custom solutions, including forms and reports

Education and Experience:
University degree in Accounting or a related field such as Commerce, business Administration or Financial Administration
5+ years experience with a solid understanding of cash and accrual concepts and experience using enterprise level accounting for financial management
1+ years ERP implementation experience in a customer-facing role

Specialized Skills:
Basic knowledge of enterprise hardware systems, networks, application software and database systems
Intermediate skill level of SQL Scripts and reports/form development using one or more of the following tools: Crystal Reports, Oracle Forms, Adobe and Visual Basic
Beginner skills with relational database concepts & database management systems (Oracle and MS SQL Server)
Excellent client management and organizational ability
Required - Outstanding written and verbal communication skills in English and Spanish
Ability to travel internationally

Please note that this position is based in Panama.

To apply for this position, please send us an email with your cover letter and resume.