Blockbuster Video Customer Service Reps

Customer Service Representative

Please send your resume to fax number: 1-416-621-3196

We are always looking for people who possess strong communication skills, who will lead by example and create the kind of fun, friendly atmosphere that makes a customer feel welcome – and keeps them coming back!

• FREE movie and game rentals!
• Fun and Friendly work environment
• Growth Opportunities
• Commitment to Employee Development and Training
• Purchase Discounts

POSITION SUMMARY:
Exceed the customer experience by delivering outstanding customer service and encouraging customers to rent and purchase more products more frequently.

RESPONSIBILITIES:
• Provide outstanding service by delivering the G.U.E.S.T. service standards all the time, every time.
• Maintain a consistent and current level of knowledge on Blockbuster products and services.
• Assist in implementing and communicating promotional programs.
• Notify Manager-on-duty of any unresolved customer issues.
• Accurately record all transactions.
• Follow store operating procedures as directed by Manager-on-duty and company policy and procedures.
• Attend staff meetings as scheduled by Manager.
• Participate in store inventory management process.
• Assist in training new employees.
• Maintain store interior and exterior to company standards.

REQUIREMENTS:
• Excellent customer service attitude and skills.
• Friendly and enthusiastic.
• Good “suggestive” selling skills.
• Excellent punctuality and attendance.
• Experience in handling cash.
• Experience in retail, entertainment or hospitality industry an asset.
• Love Movies and Games!